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Website Care Services

You need to focus on your business. Do you have the time or technical expertise to keep your website up-to-date, secure and stable? You’ll love the peace of mind and assurance you’ll feel as we keep your website healthy and safe.

The Benefits of Managed Care

Managed Hosting

All of our plans include managed web hosting on private servers that are configured specifically for WordPress. This keeps things in a controlled environment where we can better serve you, your website and your visitors.

SSL Certificate

SSL isn’t just for e-commerce anymore. It’s important for website security. In fact, Google gives SSL-enabled websites precedence in search results. We include SSL in all of our Plans so you and your visitors feel safe.

WordPress Updates

Software needs to be updated, including the software that powers your website. It’s critical that you protect your website from spammers, hackers, malware and other malicious entities by applying the latest updates for WordPress.

Server-Side Caching

Most WordPress website require a caching plugin to assist with load times. However, we offer server-side caching which negates the need for any caching plugins. Now you can save money by canceling that subscription.

Local & Remote Backups

Backup, backup, backup — three of the most important words in tech today. We offer both local and remote backups for the utmost in security. We can quickly restore a previous backup at your request.

24/7 Malware Monitoring

Our servers are equipped with hardware and software that pro-actively monitor and protect your website from malware and other threats 24 hours a day, 7 days a week. Our servers never observe holidays or take vacations!

Expert WordPress Support

We're WordPress experts. When you have trouble with your website, submit a ticket and we'll help you. If the plan you select includes Small Tasks, we won't bill you until we exceed the number of tasks or time allotment.

Monthly Reports

We can send monthly reports to you containing basic traffic statistics, page speed, WordPress core and plugin updates we’ve installed, and security information in regards to your website and our entire hosting environment.

Monthly Tasks

We can dedicate some time each month to helping you with your website. We can update content you provide, including pages, posts, events, widgets or images, plus basic form updates or other minor design adjustments.

Regardless of who built your website, Harness Media can protect & care for it.

Website Care Plans

Essentials

$ 95 per month
  • Premium Managed Hosting
  • WordPress Software Updates
  • Auto-Renewing SSL Certificate
  • 24/7 Security & Malware Monitoring
  • Preventive Maintenance
  • Selected Plugin Licenses
  • Nightly Local Backups
  • Monthly Remote Backups
  • Spam Monitoring & Filtering
  • Uptime Monitoring
  • GDPR & Accessibility Compliance Tools
  • Automatic Image Optimization
  • Google Analytics Integration
  • Google Search Console Setup
  • PostMark Email Delivery
  • Privacy & Terms Integration
  • 1 Small Task per Month
  • Domain Management
  • CloudFlare CDN (faster load times)
  • Detailed Monthly Reports
  • E-Commerce Software Updates
  • Email Marketing Integration
  • Detailed E-Commerce Reports
  • Dedicated Email Support Help Desk
  • Standard Email Support
  • Custom Client Dashboard
  • No long-term contracts. Cancel anytime.
  • Discount for Annual Subscription
  • $75 SETUP FEE

Professional

$ 225 per month
  • Premium Managed Hosting
  • WordPress Software Updates
  • Auto-Renewing SSL Certificate
  • 24/7 Security & Malware Monitoring
  • Preventive Maintenance
  • Selected Plugin Licenses
  • Nightly Local Backups
  • Weekly Remote Backups
  • Spam Monitoring & Filtering
  • Uptime Monitoring + Status Page
  • GDPR & Accessibility Compliance Tools
  • Automatic Image Optimization
  • Google Analytics Integration
  • Google Search Console Setup
  • PostMark Email Delivery
  • Privacy & Terms Integration
  • 2 Small Tasks per Month
  • Domain Management
  • CloudFlare CDN (faster load times)
  • Detailed Monthly Reports
  • E-Commerce Software Updates
  • Email Marketing Integration
  • Detailed E-Commerce Reports
  • Dedicated Email Support Help Desk
  • Priority Email Support
  • Custom Client Dashboard
  • No long-term contracts. Cancel anytime.
  • Discount for Annual Subscription
  • $75 SETUP FEE

Enterprise

$ 345 per month
  • Premium Managed Hosting
  • WordPress Software Updates
  • Auto-Renewing SSL Certificate
  • 24/7 Security & Malware Monitoring
  • Preventive Maintenance
  • Selected Plugin Licenses
  • Nightly Local Backups
  • Nightly Remote Backups
  • Spam Monitoring & Filtering
  • Uptime Monitoring + Status Page
  • GDPR & Accessibility Compliance Tools
  • Automatic Image Optimization
  • Google Analytics Integration
  • Google Search Console Setup
  • PostMark Email Delivery
  • Privacy & Terms Integration
  • 4 Small Tasks per Month
  • Domain Management
  • CloudFlare CDN (faster load times)
  • Detailed Monthly Reports
  • E-Commerce Software Updates
  • Email Marketing Integration
  • Detailed E-Commerce Reports
  • Dedicated Email Support Help Desk
  • VIP Email Support
  • Custom Client Dashboard
  • No long-term contracts. Cancel anytime.
  • Discount for Annual Subscription
  • $75 SETUP FEE
Picture of Wendell Harness, the founder of Harness Media

Schedule a Care Plan Audit

Do you have the expertise to look after your own website? You’re a business owner and your time is precious. Let someone else manage your website so you can focus on the tasks that are important to you.

Frequently Asked Questions

Right from the WordPress.org website:

“WordPress is web software you can use to create a beautiful website, blog, or app. We like to say that WordPress is both free and priceless at the same time.”

In a nutshell, WordPress is web software that assists in the creation of websites. It offers a nice balance of content management features and backend technologies to satisfy both end users (our clients) and web developers. Rather than reinventing the wheel, WordPress gives us a great, extendable framework from which to build beautiful, feature-rich sites for our clients that they can maintain themselves or allow us to serve them further with ongoing Website Management Services.

WordPress is software that is used to build and operate websites. As such, it needs to be updated to patch discovered vulnerabilities, fix bugs, and maintain functionality.

It’s basically the same concept as your computer — you have to keep it up-to-date to protect yourself and gain new features. If you don’t, you are subject to hackers, malware and other intrusions.

With Harness Media’s Website Management Plans, you need not worry about any of these issues because we test, install, and troubleshoot every update that becomes available for your website.

Every day, we check to see if any updates are available for your website. Updates that we install are applicable to the core WordPress installation as well as the plugins and themes you have installed.

Before we initiate these updates, we review and test them to reduce the chance of potential security and incompatibility problems with your website.

What would you do if you updated your website on your own and something broke? You’d have to find a way to fix the problem and restore your website to full functionality, which could get costly. You and your potential clients may also experience website downtime which could cause you loss of business.

We are constantly monitoring our servers for malware and other malicious threats, so there is no need for occasional scans. Basically, you can look at our system as having a constant, ongoing, and infinite malware scan.

Yep! If a hacker, malware, or other intruder just happens to get past all of our front line protections, we’ll take care of it. We’re confident that their chances of breaching our system are slim to none, so we’ll take responsibility for cleaning up their mess if they somehow manage to slip through.

Note: If you are on our Minimum Plan, you may incur a hack recovery fee, if applicable. All of our other Website Management Plans include hack recovery.

All of our Website Management Plans include off-site backups every night to a secure, remote location. When you need a backup restored, just submit a support ticket and we’ll take care of that for you.

If included in your Plan, our uptime bot checks your website every 5 minutes. If it is down, we are notified immediately so we can investigate. This is considered a very high-priority event so we can respond within minutes or less, 24 hours a day, 365 days a year.

That said, the uptime rate for our hosting system is 99.99%, which means downtime is a very rare event.

While we do everything we can to keep your website problem-free in the first place, sometimes things happen that are outside of our control. For example, if you install a new plugin and your website breaks, you may need us to fix it for you.

If your Website Management Plan includes Monthly Tasks, we’ll apply those toward fixing the problem. However, if the time required to fix the problem extends beyond the Monthly Task allowance, we’ll need to bill you hourly. Don’t worry though, we’ll assess the situation to provide you with a time and cost estimate (and receive your approval) before we proceed.

As indicated above, we include web hosting for your website with all of our Website Care Plans. You are not required to use this part of our service in order to purchase one of our plans.

However, every hosting service is different — they have different operating systems, configurations, features, and other options. We may be restricted in some ways and may not be able to implement all of the features of our Website Care Plans into your website if you are hosted elsewhere.

Unfortunately, we can’t provide a discount for using a third-party hosting service simply because of the extra time it would require us to maintain websites in different systems. Each hosting service is different, which causes procedural issues for us.

By hosting with us as part of your Website Management Plan, we are more efficient and can provide all of our services to you without restriction. Because of our increased efficiency, this actually saves you money overall because you don’t have to pay for hosting services on top of our Website Management Plans.

Plus we’ll move your website to our hosting platform for free and without any downtime!

You don’t. We do it for you at no charge! All you have to do is give us access to your existing hosting account and domain registrar account, and we’ll do it all for you — with little or no downtime!

Unfortunately, no. Our hosting system is custom-tailored for WordPress websites only.

Every month, we send a report to our Website Management clients. This is what we call the Website Care Report. It contains information about your website traffic, the updates we’ve installed, security data, and more. We continue to improve the reports so they become more and more informative with each iteration.

Yes. Just let us know if you need to change your plan and we’ll adjust your billing plan accordingly. Proration will be calculated accordingly into the first month of your adjusted billing schedule.

Absolutely not. You can pay monthly or annually and cancel at any time. Your payments are made in advance of service, so if you cancel, your services will be terminated at the end of the current billing period.

Yes. During checkout, you can change the term from monthly to annual.

If you own multiple websites and would like to chat with us about a bulk discount, please let us know.

The whole point of our Website Management Plans is to make it easy on you. There shouldn’t be much need to contact us for support, but we realize that the need may arise. You are welcome to contact us anytime, as often as you like, for any reason.

Five Essentials for Keeping Your Website Safe

As one of the most important assets in your business, it’s vital that you keep your website updated, protected and online. This guide will help you to put together a clear plan for your website, help you understand the importance of security and give you better peace of mind.