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Website Care Features

Our Website Care Plans each include specific features so that you only pay for what you actually need. You can upgrade or downgrade at any time if you find you need more or less ongoing services. This page serves as summary of each feature listed on our Website Care Plans page.

Premium Managed Hosting

Our Website Care Plans should not be confused with typical web hosting services. Our premium managed web hosting services are only one facet of our ongoing maintenance services. We build, manage and operate our own private servers in datacenters all over the world, housed in a controlled environment where we can better serve you, your website, and your visitors. Each datacenter incorporates a team of technicians that are constantly monitoring and maintaining our servers 24/7.

WordPress Software Updates

Just like the operating system and software on your computer, your website’s software needs to be kept up to date. Keeping this software updated is critical to the security of your website. We handle all of these updates for you and automatically troubleshoot any problems that might occur during the process. For major updates, we test them in a staging environment before updating your website to eliminate worries of downtime due to unforeseen problems.

Auto-Renewing SSL Certificate

Secure Socket Layer (SSL) certificates aren’t just for e-commerce websites anymore. It’s an important feature for security and has generally become expected when visiting any website. In fact, Google and other search engines give SSL-enabled websites precedence in search ranking. We include an auto-renewing SSL certificate in all of our Website Care Plans so you and your visitors can feel safe.

24/7 Security & Malware Monitoring

All of our managed hosting servers are equipped with hardware and software that pro-actively monitors and protects your website from malware and other threats 24 hours a day, 7 days a week. Our servers never observe holidays or take vacations! In the rare event that a problem is detected, we immediately tackle and remove the threat as part of your Website Care Plan.

Preventive Maintenance

Just like your car, a website and the server it lives on require ongoing maintenance. In order to prevent unexpected downtime, security issues or problems with load times, we constantly monitor our servers and client websites. When problems do arise, we promptly tackle them and resolve the issues as quickly as possible.

Select Plugin Licenses

Most WordPress websites rely on multiple plugins to provide additional features and functionality. Many of these plugins have commercial licenses and fees attached to them, which can add up and increase your bottom line quickly. We maintain a healthy collection of these plugins and other utilities with developer licenses, which means that we can use them for our clients’ websites. Your Website Care Plan includes use of these plugins for as long as you maintain your subscription with us.

Nightly Local Backups

Backup, backup, backup — these are three of the most important words in the tech industry today! All of our Website Care Plans include nightly local backups. We store a full backup of your website on the same server where your website resides every night. Upon your request or in an emergency, we can quickly restore one of these backups to get your website up and running again.

Remote Cloud Backups

All of our Website Care Plans include remote backups (with varying regularity, depending on your Plan) in addition to the nightly local backups. The difference with remote backups is that they are stored on a completely different server in a completely different datacenter. In the event your website’s server fails, that means you wouldn’t have access to the local backups. Remote backups allow us to quickly restore your website to a new server.

Spam Monitoring & Filtering

We use specific technology at the hardware level to detect and filter incoming spam. This includes high-level hardware firewalls and trusted detection services to minimize spam from ever reaching your website. Additionally, we’ll regularly review your contact form(s) to make sure they are using the latest spam detection technology at the software level (we use the Akismet service for this).

Uptime Monitoring

We have setup multiple monitoring systems to make sure our servers stay online as much as possible (known as “uptime”). The system alerts us immediately when problems arise so that we can evaluate and fix them as soon as possible, minimizing your website’s downtime. If you’d like to see the current status of our servers, you can visit our Server Status page here.

GDPR & Privacy Compliance Tools

GDPR, privacy and other legal matters have come to the forefront in recent years. We can install tools to help you comply with local regulations. We do recommend consulting with your attorney about what’s right for you and your website, but we make the tools available for you to implement your legal policies and procedures. We’ve also partnered with Termageddon to provide you with dynamically updating legal policies for an additional fee.

Automatic Image Optimization

Images that you take with your phone or camera can be rather large in both dimensions and file size. When you use these images on your website, they can increase the load times of your website to annoying levels, thus scaring away your visitors. Our image optimization service automatically reduces both aspects of your images after you upload them to your website. The entire process is invisible to you and can greatly reduce the load times of your website.

Server-Side Caching

You may already know that your web browser (Chrome, Edge, Safari, etc.) caches information from websites in order to help them load faster. What you may not know is that servers can do that, too! Our servers use the latest and greatest caching technologies to keep your website loading quickly.

Google Analytics Integration

We don’t just connect your website to a Google Analytics account, we also optimize that connection to make sure it doesn’t hurt your website’s loading times. Additionally, we configure settings to help with accurate reporting. We can also create a new Google Analytics account for you, or we can connect to your existing account.

PostMark Email Delivery

We’ve partnered with PostMark to provide the most robust email delivery system from website to inbox. PostMark is well-known for accurate delivery of email and helping to keep it from going to spam folders, whether the messages are being sent to you or your visitors. We handle all the configuration, so you don’t have to.

Small Tasks per Month

Each of our Website Care Plans includes a specific number of small tasks that you can call on us to perform each month. Small tasks are content edits, updates, or changes that can be completed in 30-minutes or less each. If you use up all your tasks in a particular month, you can still request them at a discounted hourly rate.

CloudFlare CDN

CloudFlare is a service that provides content delivery network (CDN) services to improve website loading times and security. We utilize CloudFlare for all of our Website Care Plan clients. While we highly recommend allowing us to configure your website to use CloudFlare, you can opt-out of this service, if you wish.

Dedicated Help Desk & Support Levels

We’re WordPress experts. When you have trouble with your website, all you have to do is submit a support ticket. You can submit an unlimited number of tickets 24/7 and we’ll help you as soon as possible. Our response times can vary based on your support level (which is based upon your chosen Website Care Plan) and the severity of your issue.

Domain Management

Are you tired of all those reminder emails about renewing your domain name? Perhaps you receive spammy emails and snail mail about your domain name and not sure whether to trust them? We can handle your domain name registration and keep it current so you don’t have to worry about it anymore. You can delegate access to us so you retain full control while allowing us to keep it in order.

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Email Marketing Integration

If you are looking to integrate your email marketing with your website, let us know! The level of services we can provide in this regard can vary depending on the service you are using, but most have tools that allow you to collect subscribers, display past issues, etc. directly from your website.

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E-Commerce Software Updates

Online stores take a lot more work to keep updated regularly with the latest software and can be quite daunting. Just like our other WordPress updating service, we can also keep your WooCommerce and related plugins updated as new versions are released. We’ll verify that everything is still working properly after updates are installed and major updates will be tested in a staging environment before going live on your website.

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