Website Management

World-Class Website Care Services

You need to focus on your business. Do you have the time or technical expertise to keep your website up-to-date, secure and trouble-free? You’ll love the peace of mind and assurance you’ll feel with our website management plans.

Man working on website management with his laptop in an office

The benefits of a managed website

Discover the benefits of having your website hosted on our industry-leading hardware and software stack, and securely delivering content directly to your customers.

Managed Hosting

All of our plans include managed web hosting on private servers that are configured specifically for WordPress. This keeps things in a controlled environment where we can better serve you, your website and your visitors.

SSL Certificate

SSL isn’t just for e-commerce anymore. It’s important for website security. In fact, Google gives SSL-enabled websites precedence in search results. We include SSL in all of our Plans so you and your visitors feel safe.

Software Updates

Software needs to be updated, including the software that powers your website. It’s critical that you protect your website from spammers, hackers, and malware by applying the latest updates for WordPress.

Server-Side Caching

Most WordPress website require a caching plugin to assist with load times. However, we offer server-side caching which negates the need for any caching plugins. Now you can save money by canceling that subscription.

Local & Remote Backups

Backup, backup, backup — three of the most important words in tech today. We offer both local and remote backups for the utmost in security and assurance. We can quickly restore a previous backup at your request.

24/7 Malware Monitoring

Our servers are equipped with hardware and software that pro-actively monitor and protect your website from malware and other threats 24 hours a day, 7 days a week. Our servers never observe holidays or take vacations!

Expert Support

We’re WordPress experts. When you have trouble with your website, submit a ticket and we’ll help you. If the plan you select includes Small Tasks, we won’t bill you until we exceed the number of tasks or time allotment.

Comprehensive Reports

We can send monthly reports to you containing basic traffic statistics, page speed, WordPress core and plugin updates we’ve installed, and security information regarding your website and our entire hosting environment.

Monthly Tasks

We can dedicate some time each month to helping you with your website. We can update content you provide, including pages, posts, events, widgets or images, plus basic form updates or other minor design adjustments.

Website Management Plans

We offer several plans that cover the vast majority of our clients. Below are our most common plans, but we also offer plans for non-profit organizations, membership management, and professional service websites.

Essentials

Best for startups or small businesses who don’t expect to make many updates or improvements.

$97 / month

Managed Cloud Hosting

24/7 Security Monitoring

Weekly Software Updates

Basic Software Licenses

3-4 Day Support Responses

Weekly Local Backups

most popular

PROFESSIONAL

Best for small businesses who want to protect their investment and regularly improve their website.

$247 / month

Managed Cloud Hosting

24/7 Security Monitoring

2x Weekly Software Updates

Advanced Software Licenses

48 Hour Support Responses

Daily Local Backups

Weekly Remote Backups

2 Thirty-Minute Tasks

Uptime Monitoring (5 min)

Monthly Reports

Enterprise

Best for businesses or organizations that rely heavily on their website for sales or customer service.

$347 / month

Managed High-Frequency Hosting

24/7 Security Monitoring

4x Weekly Software Updates

Ultimate Software Licenses

24 Hour Support Responses

Daily Local Backups

Daily Remote Backups

Unlimited Thirty-Minute Tasks

Uptime Monitoring (30 sec)

Monthly Reports

Automatic Server Scaling

Monthly Phone Support

Domain Management

E-Commerce Software Updates

Software License Packages

Basic

Includes premium theme plus supporting plugins.

Advanced

Includes Basic plus: Gravity Forms and supporting plugins, as well as tools for managing Custom Post Types.

Ultimate

Includes Ultimate plus: Membership and supporting plugins, as well as other advanced tools.

Frequently Asked Questions

Right from the WordPress.org website:

“WordPress is web software you can use to create a beautiful website, blog, or app. We like to say that WordPress is both free and priceless at the same time.”

In a nutshell, WordPress is web software that assists in the creation of websites. It offers a nice balance of content management features and backend technologies to satisfy both end users (our clients) and web developers. Rather than reinventing the wheel, WordPress gives us a great, extendable framework from which to build beautiful, feature-rich sites for our clients that they can maintain themselves or allow us to serve them further with ongoing Website Management Services.

WordPress is software that is used to build and operate websites. As such, it needs to be updated to patch discovered vulnerabilities, fix bugs, and maintain functionality.

It’s basically the same concept as your computer — you have to keep it up-to-date to protect yourself and gain new features. If you don’t, you are subject to hackers, malware and other intrusions.

With Harness Media’s Website Management Plans, you need not worry about any of these issues because we test, install, and troubleshoot every update that becomes available for your website.

Every day, we check to see if any updates are available for your website. Updates that we install are applicable to the core WordPress installation as well as the plugins and themes you have installed.

Before we initiate these updates, we review and test them to reduce the chance of potential security and incompatibility problems with your website.

What would you do if you updated your website on your own and something broke? You’d have to find a way to fix the problem and restore your website to full functionality, which could get costly. You and your potential clients may also experience website downtime which could cause you loss of business.

We are constantly monitoring our servers for malware and other malicious threats, so there is no need for occasional scans. Basically, you can look at our system as having a constant, ongoing, and infinite malware scan.

Yep! If a hacker, malware, or other intruder just happens to get past all of our front-line protections, we’ll take care of it. We’re confident that their chances of breaching our system are slim to none, so we’ll take responsibility for cleaning up their mess if they somehow manage to slip through.

Note: If you are on our Minimum Plan, you may incur a hack recovery fee, if applicable. All of our other Website Care Plans include hack recovery.

All of our Website Care Plans include same-server backups every night to a secure, remote location. We also save remote backups to servers in an entirely different location on a regular basis; how often is based upon which Plan to which you subscribe.

When you need a backup restored, just submit a support ticket and we’ll take care of that for you.

If included in your Plan, our uptime bot checks your website every 5 minutes. If it is down, we are notified immediately so we can investigate. This is considered a very high-priority event so we can respond within minutes or less, 24 hours a day, 365 days a year.

That said, the uptime rate for our hosting system is 99.99%, which means downtime is a very rare event.

While we do everything we can to keep your website problem-free in the first place, sometimes things happen that are outside of our control. For example, if you install a new plugin and your website breaks, you may need us to fix it for you.

If your Website Care Plan includes Monthly Tasks, we’ll apply those toward fixing the problem. However, if the time required to fix the problem extends beyond the Monthly Task allowance, we’ll need to bill you hourly. Don’t worry though, we’ll assess the situation to provide you with a time and cost estimate (and receive your approval) before we proceed.

As indicated above, we include web hosting for your website with all of our Website Care Plans. You are not required to use this part of our service in order to purchase one of our plans.

However, every hosting service is different — they have different operating systems, configurations, features, and other options. We may be restricted in some ways and may not be able to implement all of the features of our Website Care Plans into your website if you are hosted elsewhere.

Unfortunately, we can’t provide a discount for using a third-party hosting service simply because of the extra time it would require us to maintain websites in different systems. Each hosting service is different, which causes procedural issues for us.

By hosting with us as part of your Website Care Plan, we are more efficient and can provide all of our services to you without restriction. Because of our increased efficiency, this actually saves you money overall because you don’t have to pay for hosting services on top of our Website Care Plans.

You don’t. We do it for you as part of the setup fee! All you have to do is give us access to your existing hosting account and domain registrar account, and we’ll do it all for you — with little or no downtime!

Unfortunately, no. Our hosting system is custom-tailored for WordPress websites only.

Yes. Just let us know if you need to change your plan and we’ll adjust your billing plan accordingly. Proration will be calculated accordingly into the first month of your adjusted billing schedule.

Absolutely not. You can pay monthly or annually and cancel at any time. Your payments are made in advance of service, so if you cancel, your services will be terminated at the end of the current billing period.

Yes. During checkout, you can change the term from monthly to annual.

If you own multiple websites and would like to chat with us about a bulk discount, please let us know.

The whole point of our Website Care Plans is to make it easy on you. There shouldn’t be much need to contact us for support, but we realize that the need may arise. You are welcome to contact us anytime, as often as you like, for any reason.